Standard Operating procedure for Wellness support :
Self Referral
All employees at Mandela University requiring advice or counselling services can reach out for Wellness support through the following platforms :
Contact Wellness@work directly on 0800205333 or e-mail info@wellwork.co.za
Wellness@work offer a 24hr helpline
Contact the onsite Occupational Health and Wellness services who will put you in contact with Wellness@work
Arrange a consultation with the Wellness Practitioner should you have any wellness concerns
Appointments can be made through the Occupational Health and Wellness centre on Ext.1003 /2045 or e-mail sharyl.septoo@mandela.ac.za
Wellness advice and support are provided in the following areas :
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Financial
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Legal
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Psychological /Mental health
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Psycho-social
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Substance abuse
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Family related problems
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Gender Based Violence
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Victimisation
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Work related problems and conflict
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Trauma
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Grief
Line Manager Referral:
Line Managers can complete a formal referral for Wellness advice and support for employees requiring the service.
These are mostly but not limited to work related problems encountered within the workplace which may include:
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Absenteeism
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Poor work performance
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Conflict with colleagues
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Tardiness/low productivity
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Workplace trauma
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Substance abuse etc.
Transformation office:
All Gender Based Violence cases seen by the transformation office should be referred for Wellness support on the platforms provide in the document.